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Intact Media

Real estate and property

Lead follow-up and call handling for NZ real estate and property managers.

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Sunlit villa hallway during an open home, keys and a blank clipboard on the hall table

Real estate and property

The problem we see most

Real estate runs on speed and follow-up. A buyer enquiry on a Sunday night is a potential appraisal next year, and a vendor who feels ignored will list with someone else. Property managers have the opposite problem: too many calls, many of them about maintenance, and a few that are genuinely urgent.

We build systems that respond quickly, keep good records and leave advice and negotiation to licensed people, in line with your obligations under the Real Estate Agents Act 2008 and the rules set by the Real Estate Authority.

Three situations, and what changes

  • 01

    Weekend listing enquiries

    Portal and website enquiries arrive while you're running open homes and can't reply for hours.

    With automation

    Each enquiry gets an instant, personal reply with the open home times and a way to book a viewing, and lands in your pipeline.

  • 02

    Open home follow-up

    You collect 20 names at an open home and only manage to call half of them.

    With automation

    Attendees get a thank-you text the same day and a follow-up sequence, with hot buyers flagged for your call.

  • 03

    Maintenance call overload

    Tenants ring about dripping taps and no hot water in the same queue.

    With automation

    The AI receptionist captures the issue, address and photos, flags urgent issues for immediate action and logs routine requests.

Example maths

Worked example: an independent salesperson

Doubling the share of open home attendees who get a timely, personal follow-up means more conversations each month, more appraisal opportunities and a fuller database for the next listing. The value of one extra listing a year usually outweighs the cost of the system many times over. Example numbers only. Use the missed call calculator with your own figures.

Open home attendees a month
60
Followed up today
50%
Followed up with automation
100%

Example inputs, not client results.

Works with the tools you already use

Many agencies already have a CRM required by their brand. In that case we add text back, AI call handling and follow-up around it, rather than replacing it.

Product names are trademarks of their owners. We are not affiliated with them.

  • Rex

    Real estate CRM

  • VaultRE

    Agency CRM and listings

  • Palace

    Property management

  • Console Cloud

    Property management

  • Outlook and Google calendars

    Viewings and appraisals

Does this replace my existing CRM?

Not necessarily. If your brand requires a specific CRM, we work around it, adding missed call text back, AI call handling and follow-up that hands clean data back. For independents, a HighLevel setup can be the whole system.

What about privacy and the Real Estate Agents Act?

Messages identify you and your agency, follow-ups only go to people who gave their details, and marketing messages include an opt-out under the Unsolicited Electronic Messages Act 2007. The AI never gives advice about price or the property beyond approved facts, leaving that to licensed people.

Services for real estate and property

FAQ

Real estate and property: common questions

Ask us something else
Can the AI book viewings?

Yes, into the time slots you make available, with confirmations and reminders by text.

Can it handle tenant maintenance calls after hours?

Yes. It captures the problem and address, follows your urgent repair rules and notifies the right person or contractor.

Will it work alongside Palace or Console?

It runs alongside them. Whether data can sync automatically depends on the integrations available for your account, which we check first.

Does it work for a whole agency?

Yes. We can set up separate pipelines and routing for each salesperson or property manager, with shared reporting for the principal.

Find out where your leads are slipping through.

Answer a few quick questions, one at a time, about how calls, messages, quotes and bookings move through your business. You get an automatic summary of where automation could help, as a starting point. No obligation, no hard sell.

Get a free process audit See how we work