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Intact Media

Hospitality

Answer every booking call during service. NZ hospitality automation.

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Barista pouring a flat white during the morning rush as a phone lights up beside the till

Hospitality

The problem we see most

The phone always rings at 7 pm on a Saturday. Your front of house is seating a table, clearing another and running a card machine. Nobody wants to stop and explain the parking again.

An AI assistant handles the repetitive calls with your exact information, sends booking links by text and passes functions and complaints to a manager. Your team stays with the guests in front of them.

Three situations, and what changes

  • 01

    Calls during service

    Most calls are about hours, parking, dietary options or availability, and they come at the busiest time.

    With automation

    The AI answers instantly with your approved information and texts the caller your booking link or takes the booking request.

  • 02

    Function and event enquiries

    High-value group bookings get lost in voicemail or a notebook.

    With automation

    Function enquiries are captured with date, numbers and budget, logged in a pipeline and passed to your manager with a follow-up reminder.

  • 03

    No-shows on busy nights

    A no-show table for eight on a Friday is a real cost.

    With automation

    Reminder texts with an easy confirm or cancel reply, so you can release the table in time.

Example maths

Worked example: a 70-seat restaurant

Fifteen missed calls with 40% booking intent is six bookings a weekend. At around $140 a booking that is $840 a weekend, or roughly $3,600 a month, before counting function enquiries. Example numbers only. Use the missed call calculator with your own figures.

Missed calls on weekend nights
15
Would have booked
40%
Average spend per booking
$140

Example inputs, not client results.

Works with the tools you already use

Your booking platform stays in charge of tables. We send people to it, capture what it can't handle and automate the follow-up around it.

Product names are trademarks of their owners. We are not affiliated with them.

  • Now Book It

    Restaurant bookings

  • ResDiary

    Restaurant bookings

  • Google Business Profile

    Hours and reviews

  • Instagram and Facebook

    Message enquiries

Will it handle allergy questions?

It shares only your approved information, such as which dishes are gluten free, and always tells guests with serious allergies to speak with staff. Allergy safety stays with your team.

Can it take bookings directly?

Where your booking platform allows, it can direct callers to book online or create a booking request. Otherwise it texts your booking link instantly, which most guests prefer anyway.

Services for hospitality

FAQ

Hospitality: common questions

Ask us something else
Can it take function enquiries?

Yes. It collects date, guest numbers, occasion and budget, then passes a tidy summary to your events or duty manager.

Does it work with Now Book It?

It works alongside it by sending guests your booking link and handling the calls the booking system can't. Direct integrations depend on your plan and the platform.

Can it update holiday hours?

Yes. You can update hours and special notices in one place, and the assistant uses them straight away.

What about complaints?

Complaints are never handled by the AI. It apologises, takes details and passes them to a manager.

Find out where your leads are slipping through.

Answer a few quick questions, one at a time, about how calls, messages, quotes and bookings move through your business. You get an automatic summary of where automation could help, as a starting point. No obligation, no hard sell.

Get a free process audit See how we work