NZ AI and automation for NZ businessesAI and automation for New Zealand businesses
Calls answered, even when you can't.
Every lead followed up.
Intact Media sets up AI receptionists, missed call text back, CRM and booking automation for NZ businesses, so enquiries turn into booked jobs while you are busy doing the work.
- NZ company
- Quotes in NZD
- Keep your existing number
Example flow · after hours
LiveMissed call · 7:42 pm
Mobile 027 ••• 4821 · Hamilton
Pipeline
1 lead
- New leadHot water leakHamilton East Just now
- ContactedHot water leakHamilton East Replied
- BookedHot water leakHamilton East Thu 8:00
- Contact created in CRM
- Owner notified by SMS
- Reminder set for Wed 6 pm
Illustration of a typical flow. Business name and details are examples.
The phone rings while you are on the tools. Your AI receptionist answers, texts back and books the job.
We build it, set it up and tune it for your business. Missed callers get a text within seconds and the booking lands in your calendar.
What it handles
- Answers calls 24/7
- Missed call text back
- Books into your calendar
- CRM pipeline
- Review requests
- Appointment reminders
- Quote follow-up
- One inbox for SMS, email and web chat
- Urgent job routing
- Invoice nudges
- Website AI assistant
- Win-back campaigns
- Privacy Act aware setup
The leak
The job usually goes to whoever replies first.
You are up a ladder, under a sink, with a patient or in a settlement meeting. The phone rings, you can't answer, and the caller rings the next name on Google. Plenty of callers who reach voicemail hang up without leaving a message.
It is not a people problem. It is a systems problem. Calls, texts, web forms and Facebook messages land in different places, follow-ups depend on someone remembering, and quotes go quiet because nobody had time to chase them.
We fix the gaps between the first ring and the booked job, with a system that works even when you can't.
Work out what missed calls cost youOne connected system
Everything that happens after the phone rings.
Use one part or all of it. Each piece works on its own, and they work best together.
AI receptionist
A natural-sounding voice agent that picks up when you can't, answers common questions, takes the job details and books a time. Urgent calls come straight to you.
Missed call text back
Every unanswered call gets a friendly text, usually within seconds, so the caller talks to you, not the next business on Google.
CRM and HighLevel setup
Calls, texts, emails, web forms and bookings in one pipeline, so nothing lives in someone's head or phone.
Workflow automation
Quote follow-ups, reminders, review requests and handovers that happen on time, without anyone having to remember.
AI chat and website agents
An assistant trained on your services and prices that answers website visitors, qualifies them and books them in.
AI consulting and audits
Not sure where to start? We look at how work actually flows through your business and give you a short, costed plan: what to automate, what to leave alone, and what to do first.
How it works
Four steps. No surprises.
A clear process, a fixed quote and you approve everything before it goes live.
- 01
Audit
A free process audit. You answer a short questionnaire about how a lead reaches you today, from the first ring to the invoice, and get an automatic summary of where leads may be dropping out.
- 02
Design and build
We write the scripts, build the pipeline, connect your calendar and NZ SMS provider, and set up the follow-up sequences.
- 03
Test with you
You make test calls, read the transcripts and approve every message before a single customer sees it.
- 04
Launch and look after
We switch it on, watch the first weeks closely, and keep tuning it each month as your business changes.
Industries
Built around how your work comes in.
- Tradies Plumbers, electricians, builders and roofers.
- Home services Cleaning, landscaping, pest control, removals.
- Real estate and property Sales agents and property managers.
- Health and dental clinics Dental, physio, allied health and GP practices.
- Legal and accounting Law firms, accountants and bookkeepers.
- Hospitality Restaurants, cafes, bars and venues.
Why Intact Media
Technology that behaves like your best staff member.
Polite, quick, never forgets to follow up, and knows when to hand over to you. Here is what we hold ourselves to.
-
Connected, not bolted on
A voice bot on its own just takes messages. We connect the call, the text, the CRM and the calendar so every enquiry has a next step.
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Honest with your callers
Your assistant says it is an AI, offers a person when needed and follows NZ privacy and messaging rules.
-
You own your data
Your contacts, recordings and pipeline live in accounts set up for your business. If you leave, they come with you.
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Set up for New Zealand
Quotes in NZD, NZ phone numbers, a local SMS provider and copy written in NZ English.
Free tool
What could missed calls be costing you?
Enter your own numbers: calls you miss in a week, how many would have booked and what a typical job is worth. You get a monthly estimate in seconds. Nothing is saved or sent.
Open the calculatorGuides
Straight answers for NZ owners.
- AI explained AI agents vs chatbots: what's the difference, and which do you need? Plain-English explanation of chatbots, AI chatbots and AI agents, what each can do for a small NZ business, the risks, and how to choose the right one. Read the guide
- AI receptionist How much does an AI receptionist cost in NZ? What NZ businesses pay for an AI receptionist in 2026: software, setup, call minutes and support, how it compares with a person or answering service, and what to check. Read the guide
- CRM and HighLevel Using GoHighLevel in New Zealand: what to know before you start Thinking about GoHighLevel for your NZ business? What it does, US dollar pricing, the NZ texting caveat, invoices, setup tips and when it is the wrong fit. Read the guide
What does Intact Media actually do?
We set up and look after the system that catches and converts your enquiries: an AI receptionist for calls, missed call text back, a CRM pipeline, online booking and automatic follow-up. It is built for New Zealand businesses that are too busy doing the work to answer every call.
How much does an AI receptionist cost in NZ?
Off-the-shelf NZ AI receptionist products publicly list entry plans from roughly $75 to $300 a month (checked October 2026). A done-for-you setup connected to your CRM and calendar costs more up front, then a monthly fee for software, calls and support. We quote a fixed price in NZD after a free process audit. See our cost guide.
Is it legal for an AI to answer business calls in New Zealand?
Generally yes, provided you are open about it and handle personal information in line with the Privacy Act 2020. We set your receptionist to say it is an AI assistant, explain any recording and offer a person when needed. Read our plain-English guide. It is general information, not legal advice.
Can I keep my existing business number?
Usually, yes. Most setups use call forwarding from your current mobile or landline when you don't answer, so customers keep calling the number they already know. We check what your provider supports when we review your setup.
Will the AI receptionist sound robotic?
Modern voice agents sound natural, and we tune the greeting, pace and wording to your business. It will say it is an AI assistant, because honesty with callers matters more than pretending. You can listen to test calls and approve the script before anything goes live.
Does it work with the software I already use?
Often. Calendars such as Google and Outlook connect directly, and many NZ tools (for example Xero, ServiceM8 or Cliniko) can be connected through their own integrations or an automation layer. Where a direct connection is not available we will tell you plainly and suggest the simplest workaround.
How long does setup take?
A focused missed call text back and CRM setup can be live within one to two weeks. A full AI receptionist with booking, follow-up and testing typically takes three to six weeks, depending on how many services, staff calendars and integrations are involved.
Do you work with businesses outside Auckland?
Yes. We work with businesses right across New Zealand, remotely and online, so it makes no difference whether you are in Invercargill or Kaitaia.
Find out where your leads are slipping through.
Answer a few quick questions, one at a time, about how calls, messages, quotes and bookings move through your business. You get an automatic summary of where automation could help, as a starting point. No obligation, no hard sell.