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Intact Media

Home services

Booking and follow-up automation for NZ home service businesses.

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Service van with its side door open on a leafy street as a worker carries gear up to a bungalow

Home services

The problem we see most

Home services are won on speed and convenience. Someone wants their windows washed before the in-laws visit, or a quote for a move next month. They message three businesses and book whoever replies with a time.

The best customers are repeat customers: the quarterly clean, the spring garden tidy, the annual pest treatment. Most businesses rely on memory to bring them back. Automation does it on time, every time.

Three situations, and what changes

  • 01

    Quote requests from everywhere

    Enquiries arrive by phone, website form, Facebook and Instagram, and some slip through.

    With automation

    Every channel feeds one inbox, each enquiry gets an instant reply and lands in a pipeline so nothing is missed.

  • 02

    No-shows and lockouts

    The crew turns up and nobody is home, or the gate is locked and the dog is out.

    With automation

    Reminders the day before and on the morning, with a simple "reply 1 to confirm" and access notes saved to the job.

  • 03

    Seasonal and repeat work

    Last year's customers forget to rebook, so you start each season from scratch.

    With automation

    A timed check-in when the next service is due, sent only to customers who agreed to hear from you.

Example maths

Worked example: a residential cleaning business

If a timely, polite reminder prompts 15% of 120 past clients to book one extra clean a year, that is 18 extra cleans, or about $3,240 of extra work, with no ad spend. Add faster replies to new enquiries and fewer no-shows, and the numbers stack up quickly. Example numbers only. Use the missed call calculator with your own figures.

Regular clients
120
Share who rebook after a reminder
15%
Average clean
$180

Example inputs, not client results.

Works with the tools you already use

We connect your inbox, booking calendar and follow-up to the tools you already use where they allow it, and keep it simple where they don't.

Product names are trademarks of their owners. We are not affiliated with them.

  • Google Calendar

    Simple crew scheduling

  • ServiceM8

    Jobs, quotes and invoices

  • Jobber

    Field service scheduling

  • Xero

    Accounting and invoices

  • Facebook and Instagram

    Messages from social pages

Can customers book online themselves?

Yes. We set up a booking page for each service with the right duration, buffer time between jobs and service areas, so people only book what you can actually do. You can require approval for larger jobs.

How do you handle reviews?

After each completed job, the customer gets a short thank-you text with a link to leave a Google review. If they reply with a problem instead, it comes to you privately so you can put it right.

Services for home services

FAQ

Home services: common questions

Ask us something else
Can it handle quotes that need photos?

Yes. The reply can ask the customer to text a few photos, which are saved against their contact so you can quote without a site visit.

Will reminders annoy my customers?

We keep them short, useful and infrequent, and every marketing message includes an easy opt-out. Most customers appreciate a reminder.

Can different crew members see their own jobs?

Yes. Each team member can have their own calendar and mobile app access, limited to what they need.

Do I need a new website?

No. Booking pages and chat can be added to your current website or shared as a link from social media.

Find out where your leads are slipping through.

Answer a few quick questions, one at a time, about how calls, messages, quotes and bookings move through your business. You get an automatic summary of where automation could help, as a starting point. No obligation, no hard sell.

Get a free process audit See how we work